Privacy Policy

Effective Date: March 15, 2026
Last Updated: May 19, 2026

1. Information We Collect

Personal Information You Provide

When you visit our store, place an order, or contact us, we may collect the following personal information:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through our payment processors)
• Account Information: Username, password (if you create an account)
• Communication Data: Your messages, inquiries, and feedback sent to us
• Order Information: Purchase history, product preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: See our Cookie Policy section below

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide shipping updates
• Customer Service: To respond to your inquiries, provide customer support, and resolve issues
• Payment Processing: To process payments securely through our payment processors
• Account Management: To create and manage your account (if applicable)
• Marketing Communications: To send you promotional emails, newsletters, and special offers (with your consent)
• Website Improvement: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., Shopify, payment processors, shipping carriers, email service providers)
• Payment Processors: To process your payments securely (e.g., Stripe, PayPal, Shop Pay)
• Shipping Partners: To deliver your orders (e.g., SF Express, EMS, DHL, FedEx)
• Marketing Partners: With your consent, for marketing purposes
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website performance and functionality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

For EU/EEA Residents (GDPR)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us at myteaclouds@gmail.com.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant payment processors
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

• Order Information: Retained for 7 years for tax and accounting purposes
• Account Information: Retained until you request deletion or close your account
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Anonymized and retained for statistical purposes

8. International Data Transfers

Our business is based in China, and we may transfer your personal information to countries outside your country of residence, including China and the United States. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is governed by the laws of the People's Republic of China and complies with GDPR requirements for EU/EEA customers.